Frequently Asked Questions

ABOUT THE PRODUCTS

Our soaps, shampoo and conditioner, and balms are made of  all natural ingredients. They are paraben-free, aluminum-free and phalate-free. 

The Castile Soap Bars and Liquid Castile Soaps can last up to 3 years. The Coconut Shampoo and Conditioner last for 1 year.

Keep Bath products in a cool, dry, dark place away from direct heat or sunlight.

ORDERS & SHIPPING

Orders are shipped within 3-5 days for orders within Metro Manila, 5-7 days for orders in Calabarzon and 7-10 days for Visayas and Mindanao orders.

We offer shipping through Grab and Lalamove for orders within Metro Manila and NinjaVan for orders outside Metro Manila. Customers have the option to do store pick-up.

Once orders are confirmed ready, customers can do pick-ups at our store at Three Brixton Place Kapitolyo Pasig City from 10 am to 7 pm on Mondays-Saturdays and until 5pm on Sundays.

All orders will be shipped from The Fine Life Market store at Three Brixton Place, Kapitolyo Pasig City.

ORDERING

  1. Choose an item you want to buy, choose the quantity and press the button “ADD TO CART” or “SELECT OPTIONS” and choose your desired variation. 
  2. Then you can choose another item and go to ordering
  3. To place an order access your cart
  4. Fill in your personal data( name, surname, phone number and shipping address)
  5. On the basis of your address and weight of orders, the shop will offer you available shipping options, their cost and details. You should choose the one suitable for you. TFLM will also contact you should there be a need to change shipping options based on the final size and weight of orders.
  6. Then you’ll be headed to the page where you can choose the payment method. Choose a suitable method for you and read all the legal documents of our store. To finish your purchase you have to accept the shop rules. And push the button “Pay” 
  7. If the entire procedure is performed correctly, you’ll get a confirmation letter to your mail with its detailed description. If you’ve made a mistake or filled in invalid data ? the shop will point to them and you’ll be able to correct the mistakes.
  8. As soon as the payment is received the status of your order will be changed to “Paid” and will be ready for shipping. You’ll receive a mailing letter with all the details.
  9. A TFLM representative will contact you to confirm payments done through bank transfers. 
  10. Once orders are shipped, you will receive a delivery confirmation with the tracking number
  11. If any questions about your order arise, please contact us in any convenient way for you.

Once orders are submitted, these are considered confirmed and final.

PAYMENT

The Fine Life Market offers payments via Paymaya (Gcash, QR, E-Wallet/Credit or Debit Cards), Bank Deposit (BPI and BDO) and PayPal

SHIPPING

We offer shipping through Grab and Lalamove for orders within Metro Manila and NinjaVan for orders outside Metro Manila. Customers have the option to do store pick-up.

At the moment, this is not yet available.

Orders are shipped within 3-5 days for orders within Metro Manila, 5-7 days for orders in Calabarzon and 7-10 days for Visayas and Mindanao orders.

RETURNS

We don’t allow refunds for a change of mind and products that have been used specifically on Kitchen Tools, Soaps, Shampoo and Conditioner, and Balms. If there are any damaged items, please contact us within 1 week of order delivery and provide order number and/or proof of purchase. Customers will be responsible for paying shipping costs for returning the items unless another agreement has been made via email.

Customers can return and exchange the product of their choice as long as it is of the same price or higher price (customer will pay the difference). Customers will be responsible for paying shipping costs for returning the items unless another agreement has been made via email.

DELIVERY

We will provide you a tracking number once the order has been dispatched.

You may change the shipping address as long as the order has not been dispatched yet. Please contact us immediately.

THE FINE LIFE MARKET

Our 2022 Gift Sets Catalogue is now available

Use Promo Code: PLASTICFREE
July 23-24 only